Uniper App Member Setup Guide

Welcome to Uniper! We’re so glad to have you. Your new UniWeb account will let you do everything from taking live classes to keeping in touch with your family to much, much more, all from the comfort of your tablet or mobile device. But before you can enjoy all of our wonderful services, we’ll need to get you logged in to your account. If you get stuck at any point, please feel free to contact our customer support team at 1-888-471-7623 or support@unipercare.com.

Looking for our web browser version, UniWeb? You can find it here!

Downloading the App

Turn on your tablet using the power button on the side, then open either the Google Play store or Apple’s App store.

Once you open Google Play or the App Store, you will need to sign in by tapping the 'Sign In' button.

Enter the email for your Google Play or App Store account, then tap next.

Now enter your Google Play or App Store password. The password is case sensitive, so make sure you pay attention to any capitals or symbols in your password. Once you have typed in your password, tap next.

If it is your first time logging into Google Play or the App Store, you will need to agree to their terms and of service. Once you are ready, tap the ‘I Agree’ button to open the app.

Now let’s find the Uniper App. Tap inside the search bar to begin your search.

Use your device’s keyboard to type in Uniper, then tap the magnifying glass to search for the app.

In your search results, look for the Uniper App shown above. Tap on the app to open the app’s page.

On the Uniper App page, tap the “Install” button to start downloading the Uniper app.

Once the app has downloaded, tap the “Open” button to open up the app.

When you open the Uniper app for the first time, you will need to give the app a few permissions to continue. These permissions allow us to give you the best experience possible through the Uniper app!

Once you have allowed the app to access your device, tap ‘Uniper Member’, then tap ‘Continue & Accept’ to continue logging in.

On the login screen, put in your username and password— your username is your email address, and your password is your phone number. These can also be found in your welcome email!

The first time you log in to the Uniper app, you will also need to agree to our terms of use and privacy policy. Once you’ve tapped the accept buttons, you are logged in and ready to go!

This is your home screen, where you can access all of your features! You can learn how to use them in the sections below.

Live Activities

Live activities are live events like yoga, peer groups, and more! You can access your live activities from your home screen.

To open your live activities, you can tap on either on the live activities box in the upper left corner of your screen or the human icon on the bottom of your screen.

Inside the Live Activities screen, you can see upcoming events and events that are currently active. Events are live now have a red ‘LIVE’ icon in their top right corner, as shown above. To join a live event, tap its green ‘JOIN’ button.

Inside live activities, you can mute or unmute your microphone, start or stop your video, and switch between speaker and gallery view. You can also leave an activity at any time by tapping the ‘Leave' button or the 'Home’ Button. When you want to return to the home screen, tap the ‘Back’ button in the top left corner of your screen or the ‘Home’ button in the bottom left corner of your screen.

Video Library

You don’t have to wait for a live activity to start to enjoy your Uniper app! You can watch videos from the video library at any time.

You can access your video library from your home screen by tapping the Video Library box in the top right corner or by tapping the movie camera icon at bottom of your screen.

Inside your video library, your videos are broken down into categories. These categories include content in specific languages, content from your care partner, and content picked especially for you! To access a category, just tap on it.

Inside each category you will find different topics, including yoga, concerts, and more! Tap on a topic to open it.

Inside each topic you will find a collection of videos. To find and watch a video, scroll through the videos with your touch pad and tap on any video you would like to watch.

Once you open a video, your screen will turn 90 degrees to give you the biggest possible screen and the video will begin to play.

To see your video controls, tap the screen once. Once you have brought up the video controls by tapping on the screen, you can pause, rewind, fast forward, and exit your video!

Questionnaires

Questionnaires are quizzes and surveys provided for you by your care partner and Uniper. You can test your skills, fill out a monthly check in survey, and more!

You can access your available questionnaires by tapping the Questionnaires button on your home screen!

Inside the Questionnaires screen, you can see which surveys are available to you, when the surveys are due, and begin any available survey by tapping that survey’s green ‘BEGIN’ button.

Surveys are quick and easy to complete! Once you begin a survey, tap your answer to select it, then tap next question to continue through the survey.

Once you have finished your survey, you will reach the survey completion screen. From here you can tap the Continue button to return to the Questionnaire menu, or back to return to your home screen.

Announcements

Announcements are where you can learn about this month’s special activities, as well as view announcements from your care partner!

To access your announcements screen, tap the Announcements box on your home screen.

In here you can see events coming up this week, special events for this month, and other announcements from your care partner! You can move between announcements by tapping the left or right arrows on screen. To go back to your home screen, tap the back button in the top left corner of your screen.

Troubleshooting

My live activity has no sound.

First double check that your device’s audio is not muted or off by pressing the volume up or down buttons on the side of the device. If this does not correct the issue, try exiting and reentering the activity by tapping the ‘Leave’ button to return to the live activities screen, then tapping the ‘Join’ button next to the activity to rejoin.

If you continue to have an issue, reach out to our support team at 1-888-471-7623 or support@unipercare.com, or file a Support Ticket!

My video library video has no sound.

First double check that your device’s audio is not muted or off by pressing the volume up or down buttons on the side of the device.

If you continue to have an issue, reach out to our support team at 1-888-471-7623 or support@unipercare.com, or file a Support Ticket!

I can’t log in to my Uniper app account.

First make sure that you are typing your username and password in carefully— remember, your username is your email address and your password is your phone number.

If you continue to have an issue, reach out to our support team at 1-888-471-7623 or support@unipercare.com, or file a Support Ticket!

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