Welcome to Uniper! We’re so glad to have you. Your new Uniper Web account will let you do everything from joining live classes to keeping in touch with your family to much, much more, all from the comfort of a web browser. But before you can enjoy all of our wonderful services, we’ll need to get you logged in to your account.
If you get stuck at any point, please feel free to contact our customer support team at 1-888-471-7623 or firstname.lastname@example.org.
Looking for how to use our Uniper App? You can find our Uniper App Guide here!
Setting Up Your Computer
Before we log in, let’s make sure you have what you need to get started. Make sure your laptop or computer is in a comfortable place and plugged in. Next, you may need to install Google Chrome. To find out if you have Google Chrome, take a look at your desktop. If you have Google Chrome, an icon like the one shown below should appear on your desktop.
If you have this icon, you have Google Chrome! Go ahead to the next section to learn how to log on to your Uniper Web account!
If you are on a PC, you can also check if you have Google Chrome by clicking the Windows symbol in the bottom left corner of your screen to open your start menu. Once the start menu is open, scroll down to the letter G. If you have Google Chrome, it will be listed here, as shown above.
If you are on an Apple, you can also check if you have Google Chrome by moving your mouse to the bottom of the screen. This will make your task bar appear. If you have Google Chrome, it will be shown somewhere on this bar, as shown above.
If you don’t have Google Chrome, that’s okay! It’s very easy to install. Start by opening whatever browser you currently have on your computer: if you have a PC, this is probably Microsoft Edge (shown below on the left), and if you have an Apple, it is most likely Safari (shown below on the right).
Double click the browser icon to open a window, then follow this link to go to Google Chrome’s install page.
On the Chrome Install page, click either of the download buttons shown above.
This pop-up will appear on screen. Click the ‘Accept and Install’ button to begin downloading Google Chrome.
When the file has finished downloading, it should show up at the bottom of your screen (as shown above). If it doesn’t show up there, check the downloads file on your computer. Double click the file to start your installation.
Your computer will process through a couple of screens, then end on the pop-up above. Click close to exit the installer.
Congratulations! You have now installed Google Chrome. It should appear on your desktop, in your start menu if you have a PC, or in your task bar if you have an Apple.
Now that you have Google Chrome, open a new window by double clicking the Google Chrome icon on your desktop, in your start menu (if you have a PC), or in your task bar (if you have an Apple).
When the window opens, click into the URL bar (that’s the bar at the top of the window), and type in the web address for your email, as shown above. Once you have typed it in, press the enter or return key on your keyboard.
Inside your email, you should have received an email from Uniper with your login information. If you don’t see the email, check your spam folder, or contact support at 1-888-471-7623 to have the welcome email sent to you again. Once you have located the email, click it to open it.
This email contains your username and password! Your username is your email address and your password is your phone number. Click the green button to proceed to the Uniper Web login screen!
From the login screen shown above, click the ‘Click here to login’ button. This will automatically sign you in!
If the button does not redirect you to Uniper Web, you can also log in here by typing in your username, which is your email, and password, which is your phone number, then clicking the ‘Login’ button.
This is your Uniper Web home! You are now ready to enjoy and explore your account!
We recommend bookmarking your Uniper Web homepage to make it easy to return to at any point in the future. There are a couple of ways you can do this:
An easy way to create a bookmark in Google Chrome is to click the star in your URL bar, as shown above.
Clicking the star will open a drop down. Inside the drop down, click ‘Add bookmark’ to add a bookmark.
This pop-up will appear. You can click the ‘Done’ button or press the return/enter key on your keyboard to confirm your bookmark.
The other way to add a bookmark is to click the three dots in the top right corner of your window, then click the bookmarks section, then click 'Bookmark this tab'. This will make the bookmark confirmation pop-up appear. Click done or press the return/enter key on your keyboard to confirm the bookmark.
Once you have created your bookmark, you can find it in 2 places: On your bookmark bar, or by clicking the three three dots in the top right corner of your window, then clicking the bookmarks section, as shown above.
The Today Page
The Today page is the page you first see when you log in. If there is an activity live now, it will appear at the top of the Today page, as shown in the image above. To access that live activity, click the ‘Enter Class’ button, and to learn more about it click the ‘More info’ button. You can learn more about joining activities and getting more information about activities below.
When there is no activity live, you will see the 15 Minutes or Less section and the Next Up Today section at the top of your today page.
The 15 Minutes or Less Section
Inside the 15 Minutes or Less section you will find quick videos you can watch at any time of day! These videos and more can be found in the Video Library section.
The Next Up Today Section
The Next Up Today section will show you the rest of the live activities available to you for the day. You can learn more about each activity my clicking the ‘More Info’ button under their title.
The This Week Page
The This Week page is where you can find all of your live activities for today and the future. To access it, click the ‘This week' button at the top of the page.
This is your This Week page! Here you can see all of the live activities coming up today and in the future.
You can move between different weeks by clicking the left or right arrows next to the week range at the top of your screen. You can move between days of that week by clicking the day you want to view under the week range.
Move your mouse to the bottom portion of the screen and scroll to see the activities for the day! If you continue to scroll past the day’s activities you will find the next day’s activities. To learn more about an activity, click the ‘More info’ button.
The more information page is where you can find out details about the event, including a description, some key benefits, information about the instructor, and related videos and images!
To join an activity that is live now, move your mouse over the activity and click the join button!
Inside live activities, you can mute or unmute your microphone, start or stop your video, and switch between speaker view (one large frame with just the instructor or speaking person) and gallery view (a 3x3 grid of the other participants and the instructor). You can also leave an activity at any time by clicking the ‘Leave' button or the 'Home’ Button.
You can watch videos at any time of day in the Video Library! To access it, click the Video Library button at the top of your screen.
Inside your video library you can find a variety of videos in English, Russian, and Spanish all provided by Uniper or your Care Partner! You can click the categories on the left to view videos in that category or scroll down to view all of the video categories.
To move between the videos in a category, click the left and right arrows in the top left corner of your screen. To start a video, click the ‘Play’ button on the video you would like to start.
When your video loads, it will load in full screen, like the image above.
When you move your mouse, the video controls will appear. To make them disappear, move your mouse to the middle of your screen, then keep it still.
To start and stop your video, click the pause or play button. To fast forward, click the fast forward button. To rewind, click the rewind button. You can close the video by clicking the X button in the top right corner.
If you click the ‘Exit full screen’ button in the lower left corner, your video will shrink and the ‘Other Activities’ side bar will appear. This is a great place to find related videos to the one you are watching!
From this screen you can reenter full screen by clicking the ‘Enter Full Screen’ button, move to a related video by clicking the video you want to watch in the ‘other activities’ side bar, or exit the video viewing screen by clicking the X button in the upper right corner.
You can also use your video library at any time of the day! Videos range from exercises like Zumba and yoga, to concerts and music, to documentaries. You can explore your video library by scrolling up or down with your mouse, and access any video you see by simply clicking on it! You can also return to your home screen at any time by clicking the ‘Home’ button.
My live activity has no sound.
First double check that your computer audio is not muted or off by pressing the volume up or down keys on your keyboard. If this does not correct the issue, try exiting and reentering the activity by clicking the ‘Leave’ button to return to the live activities screen, then clicking the ‘Join’ button next to the activity to rejoin.
My video library video has no sound.
First double check that your computer audio is not muted or off by pressing the volume up or down keys on your keyboard. If this does not correct the issue, check that the speaker button in the video isn’t set to mute.
I can’t log in to my Uniper Web account.
If you are using the button in your welcome email to log in, try closing your browser window and trying again in a new window. If that doesn’t work, try using login page to log in. Remember that your username is your email address and your password is your phone number. Be sure to type in your username and password carefully to avoid any errors.