To help both our care partners and our members, we have created a number of how-to and troubleshooting guides on this Help Center. All of the articles for members are publicly available, making them easy to access. However, to avoid confusion for members we have hidden most of our care partner content behind a simple sign-in. This article will explain how to create and set up a Help Center account to view these guides.
Are you looking for our member guides? You can find them here!
Setting Up Your Help Center Account
From the Help Center’s home page, click the ‘Sign in’ button.
The pop-up shown above will appear. Click the ‘Sign up’ button.
Put in your full name and your work email, then click 'Sign up'.
You will receive a verification email in the email you provided; open the email and click the hyperlink to set your password and verify your account.
If you do not see the email after a few minutes, check your spam folder. If you still do not see the email, contact our Support Team at 1-888-471-7623 or support@unipercare.com.
Put in your full name again and put in the password you want to use; as shown in the image above, your password should have more than 5 characters, less than 128 characters, and cannot be your email address. Once you have put in your information, click ‘Set password’.
Congratulations! You have set up your account. You can now proceed to logging in.
Logging In To Your Zendesk Account
From the Help Center’s home page, click the ‘Sign in’ button.
Input your username and password, then click the ‘Sign in’ button.
Once you are logged in, your name will appear in the top right corner of the screen.
When you have logged in, exclusive care partner content can be found by clicking the care partner button under the search bar, or under the care partner section below the members section.
Troubleshooting
I can’t see the care partner article I need.
First, make sure you are signed in by scrolling to the top of Help Center page and looking in the top right corner of the page. If you a ‘Sign in’ button, you are not logged in— click the ‘Sign in’ button and follow the steps shown in the Logging In To Your Zendesk Account section of this article.
If you do see your name in the top right corner but don’t see the content you are looking for, please reach out to our support team at 1-888-471-7623 or file a Support Ticket!
When I tried to set my password, I got a ‘Forbidden: Invalid Authenticity Token’.
If you receive the message shown above, first try returning to the Help Center’s home page and attempting to log in using the method shown in the Logging In To Your Zendesk Account section of this article. If you still cannot log in, please reach out to our support team at 1-888-471-7623 or file a Support Ticket!
I’ve lost my password.
If you’ve lost your password, start by clicking the ‘Sign in’ button in the top right corner of the Help Center’s home page, then click ‘Forgot my password’.
Put in the email address associated with your Uniper Help Center account, then click ‘Submit’.
You will receive an email with a link to reset your password; if you do not see this email after a few minutes, make sure to check your spam/junk folder. If you do not receive the email in either your inbox or spam/junk folder, please reach out to our support team at 1-888-471-7623 or support@uniper-care.com!
Click the first link in the email to reset your password.
Put in your new password; as shown in the image above, your password should have more than 5 characters, less than 128 characters, and cannot be your email address. Once you have put in your information, click ‘Change password’.
You have now reset your password! If you continue to have login issues, please reach out to our support team at 1-888-471-7623 or file a Support Ticket!
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