UniTV Selection Box
As a part of our continuous UniTV usability and UI accessibility improvements, in this release we’ve changed the way that selected items look. Items that are selected are now filled with color instead of outlined in green.
UniTV Pop-up Reminders
All live activity and calls pop-ups can now be displayed on screen while you are in TV mode if your TV is connected to the same source as your UniTV.
Incoming Call Ring
A 16 second call ring sound is now played when a member receives a call in TV mode. The sound will stop after 16 seconds, but the pop-up will remain until the unanswered call event is triggered.
Tablet Forgot Password Flow with OTP
To eliminate security issues, we have introduced a forgot password flow with a one time password (OTP) for members who use the tablet app.
This flow will not generate a new password for you; instead it sends an OTP to your email for you to input in the app and reveal your password.
Shortened SMS Links
To allow for character limitations on older devices, links in your SMS reminders and the family member app will now be shortened to prevent the sending of multiple messages for the same reminder.
UniTV Pop-up Reminders
All live activity and calls pop-ups can now be displayed on screen while the member is in TV mode if the TV is connected to the same source as the member’s UniTV.
Pop-ups can be turned off for everything but calls in UniManage under Subscribers → Manage subscribers → Subscriber details → Reminders. There are two options:
All pop-up types: all on-screen pop-ups will be displayed while the member is watching TV and the UniTV device is connected via same source.
Calls only: only Uniper family member calls, WhatsApp calls, and direct calls (ad hoc calls) will be displayed on screen while the member is watching TV and the UniTV device is connected via same source.
All pop-ups will still be displayed while the member actively using Uniper, even if 'Calls only' is enabled.
Usage Reports: New Email Mechanism
UniManage usage reports will now be generated and sent via email instead of being downloaded locally to your computer. This will improve performance and is a more secure way to download your data.
Generating a Usage Report
In UniManage, select ‘Usage Reports’ from the left side bar.
Select the type of report from the ‘Report type’ dropdown. You can choose from the following options:
Live Activities: This will include all live activities and direct calls made by member in this CPs.
Video Library: This will include all VOD content played by member in this CPs.
Video Calls: This will include all WhatsApp calls made by member in this CPs.
Choose the time period for the report; you may view data up to 3 months in the past.
Enter the email address where you would like to receive the report, then click the ‘Send Report’ button. The report will be generated and emailed to you within a few minutes.
NOTE: This email may go to your spam box. Be sure to check your spam box before attempting to resend their report.
The email’s subject will be 'Your Uniper Usage Report' and will include a password protected .CSV file with the requested data. The password for the file is your email prefix, including the '@' sign, and can be viewed or copied on the Usage Report screen after a report is requested.
For security reasons, all UniManage admin user passwords will expire every 3 months. Once this happens, you will be asked to create a new password on the UniManage login page.
NOTE: This only affects UniManage admins (CP admins, regional admins, and super admins) and does not affect Uniper hosts, members, or family members.
Need Additional Support? Explore our Help Center or file a Support Ticket! You can also contact our support team at 1-888-471-7623 or firstname.lastname@example.org!