If you are a UniTV user, you received a remote with your box— this is your UniMote Remote! This article will tell you how to use your remote and troubleshoot any issues you may have with it.
Your UniMote remote should look like the diagram shown above. It is powered by 2 AA batteries, which are inserted into the back of the remote, and it transmits your inputs via the dongle you plugged into Port 9 when you set up your box. Let's walk through all the buttons!
Power Button: This button turns your UniTV box on and off.
Volume Buttons (+ and -): These buttons control the volume level on your UniTV.
Channel Buttons: These buttons let you move between channels when in TV mode.
Home Button: This button switches your TV from your normal programming to UniTV.
TV Button: This button switches your TV from UniTV to your normal programming.
Navigation Buttons (Up, Down, Left, Right): These buttons let you navigate between options in UniTV.
OK Button: This button is used to select the highlighted option in UniTV.
Back Button: This button takes you to the previous screen. If you are in a live activity, this will also let you exit the activity.
Mic Button: This button turns your microphone on and off. The mic is built into the UniMote, as indicated on the diagram above.
? Button: This button displays our support team’s phone number.
I’m stuck on UniTV / I can’t access my regular TV.
First, press the TV button to try to switch your TV back to its regular channels; a light should appear on the top left corner of your UniMote remote. If the light does not appear, your batteries may be dead; replace the 2 AA batteries and try pressing the TV button again. If this does not work, try using the power button to turn your box off and back on again, then try using the TV button. If these do not work, please contact our support team at 1-888-471-7623 or file a Support Ticket!
I’m stuck on my regular TV / I can’t access UniTV.
First, press the Home button to try to switch your TV to UniTV; a light should appear on the top left corner of your UniMote remote. If the light does not appear, your batteries may be dead; replace the 2 AA batteries and try pressing the Home button again. If that does not work, make sure your box is on; there should be a green light on the front of your box. If it is off, make sure it is plugged in and press the Power button on your UniMote remote, then press the Home button. If these do not work, please contact our support team at 1-888-471-7623 or file a Support Ticket!